Customer Reviews

WHAT OUR CUSTOMERS ARE SAYING

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Average rating:  
 4 reviews

Ryan and his team of professionals are the best in the area. Customer service is 100% no matter the day or time. I've been using for the last 8+ years and highly recommend supporting this local business.

Excellent service !! Staff (Eric & Stan) were very knowledgeable. They took time to explain and go over all the mechanics and functions of our system. Also reminded me that I was eligible for a rebate thru the utility company. I would highly recommend 1st Heating & Cooling of Waterford.

Woke up this morning with no heat. With small children and animals we were panicking to get the furnace working again. Once my husband realized he couldn’t fix it we called Ryan. He had a tech at our house within a couple of hours and had our heat working in no time. Pretty amazing with such short notice! Tech was very informative and professional. Would highly recommend!

I cannot say enough thank you's to Ryan and his staff! Our furnace stopped working on Tuesday night. We called Ryan and he walked my husband through several steps to try and get it back and working, we weren't able to get it going be he had a tech out first thing the next morning, where we learned out furnace was basically dead and needed a new one and of course it's the coldest days of the year! They had us up and running within 24 hours and we are so grateful! We have a 6 month old and not having heat was no ideal! We are so happy we called them in the middle of the night! I will recommend them to anyone!

Google Reviews:

Jessica Dallafior
Jessica Dallafior
14:19 17 Feb 18
Ryan is an amazing business owner and has great business ethic. He really goes the extra mile. He even offered to run to the store for my sick little one. My furnace looks amazing and runs even better. They replaced it in a timely manner and pricing was reasonable. I would 100% hire again and refer to my friends hands down.
A. M.M.
A. M.M.
19:29 15 Nov 17
1st Heating and Cooling is great. Free, informative quote by the friendly owner, Ryan. Good about returning phone calls and Amy, the girl in the office was very personable. They seemed busy but worked with my schedule and arranged for a technician to come the next morning. The job was done quickly and efficiently with the technician (Tom), explaining what he was doing each step along the way. Very thorough and left my home cleaner than when he entered! Would recommend highly. Update: Recently called upon the services of 1st Heating and Cooling again when my furnace stopped working. Their technician (Eric) came out quickly and was clean and friendly. He explained that the inducer fan was bad and ended up replacing the pressure switch as well. The price was fair and well explained and now the furnace is quieter and works great. This company consistently provides the kind of service that all businesses should strive for!
Sylvia Ehrmann
Sylvia Ehrmann
03:28 02 Mar 18
Despite of the weather condition you were prompt and did an excellent job with my furnace repair. Thank you so much Ryan. I will keep in mind and follow the advice you gave me. I will 100 percent recommend you to my friends and costumers.
Michael Kobaia
Michael Kobaia
03:17 10 Feb 18
Big thanks to Ryan for the help over the phone to fix our furnace issue. All it took was scraping the massive amounts of snow off the roof by the chimney. Saved a lot of $$$!
Dan Wise
Dan Wise
19:24 29 Dec 17
Technician (Wes) did a great job! Very courteous and knowledgable - will definitely recommend to neighbors and friends.
Nathan Veggian
Nathan Veggian
15:04 28 May 18
I would definitely recommend 1st heating and cooling. These guys and specifically Ryan were very professional, helpful and most of all honest! Im a diy kind of guy. But thing got a little over my head. They new exactly what to do. If you need hvac work done right by honest people that truly know what there doing, look no further!
Kyle I
Kyle I
21:13 15 Jun 18
Hands down the best company I’ve ever interacted with. Ryan’s help completely changed the game when it comes to customer service. Ryan helped diagnose the issue and then knew exactly what to do to fix it. Couldn’t recommend him and his company enough. 10 out of 5 stars.
chelsea4088
chelsea4088
04:00 01 Jul 18
Great place!!! 10/10 would recommend you go with 1st Heating and Cooling for any and all HVAC needs. Not only are they one of the few places open on weekends in the area, they are extremely helpful, honest and professional. Ryan helped walk us through an easy to fix issue over the phone instead of wasting our time and money, he went above and beyond to help in ways no other companies would. I will definitely be using them again in the future and recommending them to everyone I know!
Lynn McKim
Lynn McKim
15:58 01 Jul 18
Ryan and his team were able to come out right away, not only on Memorial Day weekend in 90+ temps when the air went out, but recently when my parents air also went out in 90+ temps on the weekend preceding July 4th... Quick response, reasonable prices, great communication. We will only be using 1st Heating and Cooling from here on out for our HVAC needs.
Paula sullivan-higgins
Paula sullivan-higgins
20:04 30 Jul 18
Ryan came out to do an estimate ( 5 other Companies also) as our A/C unit was over 22 years old and malfunctioning. He was the most professional and knowledgeable by far. He took the time to thoroughly explain and answer all questions without pressuring for a sale. Installation was scheduled promptly and performed professionally in a very timely manner. Of course, our A/C stopped working the night before installation! Not wanting us to be uncomfortable overnight, Ryan was kind enough to have one of his techs come out that very evening . He spent over an hour installing new parts on my old Condenser unit . God bless, got it running - no charge. 1st Heating and Cooling defines a First Class Operation in every aspect. of the service they provide. AAAA+++
Shane Gorski
Shane Gorski
18:43 05 Aug 18
Had my AC shut down on a 95F day. Called Ryan up with the error code and he provided guidance how to address the issue myself. System is working now. Great experience!
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Keith Sallee
Keith Sallee
2018-10-18T15:50:28+0000
Just had my furnace and AC replaced. Couldn’t be happier right before winter!! The installers were prompt and professional. Highly recommend them for all your heating and cooling needs!
Chip Evans
Chip Evans
2018-07-02T21:27:58+0000
Our AC went out this weekend, during the hottest stretch of the year. The company that installed the AC unit, after calling 10 times to get a hold of them, would not come out for a week and a half. Called 1st Heating & Cooling and they were able to fit us in today and solved the problem quickly at a reasonable price! Will be our "go to" place from now on.
Kathy Pelto Broick
Kathy Pelto Broick
2018-05-02T15:30:32+0000
So I’m about 1 yr late on this review, but GREAT company to work with!! Had a service call/time up for our furnace from a different company, and the tech wanted to red tag our furnace because there was a crack in our heat exchange, and was told the office would send us a quote, which they did 2 days later!! Was referred to 1st Heating & Cooling from a neighbor and Ryan came out that night and gave us quote. Had our new furnace installed the next day! Couldn’t have been happier with their service!!
Shontel Heckmann
Shontel Heckmann
2018-04-29T04:46:36+0000
Felisha Merigold
Felisha Merigold
2018-01-30T15:58:57+0000
These guys Rock !!! My furnace went out in the middle of the night he walked me through some trouble shooting on the phone first to try and help me . This morning they showed up and fixed my heat they were above and beyond wonderful to me and my kids Thomas was my repair man he kick butt thank you so much and the guy I spoke to prior was Ryan they both were wonderful I could go on and on about the level of care they provided the service were nothing but Wonderful thank u guys again so very much .. It is now heating back up in here we officially just seen 63 degrees yay
Lindsey Nelson Combs
Lindsey Nelson Combs
2018-01-09T23:13:13+0000
Woke up this morning with no heat. With small children and animals we were panicking to get the furnace working again. Once my husband realized he couldn’t fix it we called Ryan. He had a tech at our house within a couple of hours and had our heat working in no time. Pretty amazing with such short notice! Tech was very informative and professional. Would highly recommend!
Jaime Howard
Jaime Howard
2018-01-06T19:00:49+0000
Betsey Baitinger
Betsey Baitinger
2018-01-06T18:38:28+0000
I cannot say enough thank yous to Ryan and his staff! Our furnace stopped working on Tuesday night. We called Ryan and he walked my husband through several steps to try and get it back and working, we weren't able to get it going be he had a tech out first thing the next morning, where we learned out furnace was basically dead and needed a new one and of course it's the coldest days of the year! They had us up and running within 24 hours and we are so grateful! We have a 6 month old and not having heat was no ideal! We are so happy we called them in the middle of the night! I will recommend them to anyone!
Robin Jessee
Robin Jessee
2017-12-18T23:08:22+0000
Last week during the show storm and when it was freezing outside my furnace wasn't working like it should. We had bought the furnace from them 2 years earlier so we gave them a call. When I called it was 52 degrees in the house. I called and talked to the lady she remembered the name for 2 years before when we bought the furnace when I moved into he house. I told the lady that I have health issues and with fibromyalgia when I get cold my pain gets 100x worse. The lady I could tell actually cared and knew that I was faking and knew of fibro. And I was getting a nerve block the next day. With the weather and other calls she said someone would be there tonight at some point (Could be 5pm or 10pm). I got a call when Ryan was on his way. When he got here he was nice and friendly. He was creppy (being a single lady it is nice when the guy isn't creepy looking or creeps you out). Ryan put his shoe coverings on i didn't have to ask him like other companies I have had to I really liked that. He got the furnace fixed right away it took him longer to fill out the invoice then to fix the problem. Luckily it was just regular maintenance. Ryan told me he tried to get to my house before 5 so in case I needed parts the company he buys them could put them outside and he could get them instead of waiting for the next day. I was so impressed with the thought before and how much he thought ahead and what he may need to fix my furnace. He made sure to tell me a couple times that there is a 30day guarantee also. Ryan was very nice and didn't make me feel bad for the mess of wrapping Christmas presents I had going in my house even. I would recommend them again. And I will make sure to do regular maintenance so this doesn't happen again 🙂
Alex Compton
Alex Compton
2017-10-27T13:51:08+0000
Service tech was punctual, friendly, and knowledgeable. However, I had an issue originally with how the issue with my furnace was diagnosed. I messaged Ryan with my concerns and he was very professional and caring, and he worked with me to resolve my issue. You don't see that sort of customer service around too much anymore these days, so it was refreshing to deal someone who really cares about their clients. Based on that alone, I would recommend giving these guys a shot to help you with your HVAC needs if you happen to stumble across this review.
Anthony Antakli
Anthony Antakli
2017-08-07T22:54:07+0000
Had Ryan and his team replace 2 HVAC systems at my house. The experience was terrific. Guys showed up on time and did a great job paying attention to details. When things still didn't seem right Ryan took extra time to explain and adjust my system accordingly. Would highly recommend and will use again in the future.
Jill Moore
Jill Moore
2017-06-29T13:14:49+0000
Stacey Hall
Stacey Hall
2017-06-16T02:25:13+0000
Pat Loos
Pat Loos
2017-05-15T23:19:06+0000
1st heating and cooling installed my furnace and AC. They did an excellent job. I would, and have recommended 1st Heating and Cooling to everyone.
Margaret Batchelor Hanson
Margaret Batchelor Hanson
2017-05-15T02:18:39+0000
Ryan is honest and reasonably priced. He has done a lot of work for me and my family over the years. Trust him completely.
Ryan Potter
Ryan Potter
2017-05-14T20:13:58+0000
Ryan has been servicing mine, my friends and family's a/c and furnace needs for years. Very punctual and arrives when he says he will. Although his prices are low, you still get a top quality and efficient job. He won't sell you on things you do not need. He is honest and up front about any parts or costs involved. 1st is the only company I recommend to my family, friends and clients!
Nick Sobczak
Nick Sobczak
2016-12-16T18:25:06+0000
Having some furnace issues last night on one of the coldest nights of the year. Called 1st Heating and Cooling...and Ryan calmly and confidently talked us through trouble shooting and we were able to fire it right back up!! I've had my furnace installed by these guys and have had two other cooling system installs based on my recommendation! Would recommend this company to anyone! Thanks again Ryan! You saved the day! #bestinthebiz #5starcustomerservice
Amy Thickstun
Amy Thickstun
2016-10-09T14:39:23+0000
Had a problem with our radiant heat and Ryan came out that night and got it going for us! Highly recommend.

2850 Alliance Dr Suite A
Waterford, Michigan 48328

 

(248) FURNACE

(248) 387-6223

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