WHAT OUR CUSTOMERS ARE SAYING
Submit your review
We had Ryan Briel's company "1st Heating & Cooling" install a furnace and an A/C unit in our house for us today. Ryan gave us a fantastic price for both the furnace and AC appliances both of which came with a 10 year warranty for parts and service! Ryan wad also gave us the opportunity to purchase equipment that had a slight scratch or dent on them which resulted in hundreds of dollars in discounts for us - but the warranties weren't affected at all as both cane with 10 years parts and service warranties - awesome!
Both of the installers, Ryan and Jayson, did a truly fantastic job of taking out the old furnace and installing the new appliances!!! We couldn't have asked for better service and/or more knowledgeable heating and cooling professionals. These two young men were pleasant from the time the stepped in the house - and they were eager to go above and beyond our installation expectations whenever there was an opportunity to do so.
That beast of a furnace those guys dragged out of our house... what an antique! That thing had to be 6'5" tall and 30" x 40" and it weighed a ton! No problem and no complaints - they did an outstanding job and never complained about the soot and oil that was all over this 1950 fuel oil furnance and all over them by the time Terry were finished.
For the first time in 35 years my wife and l will finally have AC tomorrow afternoon when the propane company drops off the tank and hooks up the line - can't wait!
Shout out to Ian! Great service, he fixed our AC quickly for a very reasonable price. Will definitely use 1st Co. again!
Ryan went above and beyond for my family! After calling a few other places after hours on a 93 Deg. day and 2 no call returns and the third called 3 hours later to be told only helping customers with service contract(they could have told me that when the took info)! Neighbor told us how 1st Heating and Cooling had taken great care of them last week. AC always breaks down on the hot weeks!
Ryan returned my call quickly and installed broken part at 9PM for a fair price.
July 4th 2020, Saturday, my AC was running all night and quit at 9 in the morning. We are having the hottest summer in more than 10 years. It’s a Holiday and no one is opened and called numerous places. Heating 1st Cooling was the only place opened and was able to purchase the part I needed and got my AC back up and running. They were like the only shop opened this holiday weekend and I couldn’t wait 2 days til Monday.
This business has been absolutely wonderful to work with. Originally I was looking for a furnace back in 2019 and had 3 companies come out. 1st Heating came out and presented multiple options to align with my budget and explained the benefits of each unit. After going with their unit we could not have been happier with how quick their team came and installed and how professional they were. Additionally, my AC unit stopped pushing cold air and I called Ryan at 730 PM on a Friday and his team showed up at 1030 AM Saturday to service. Very appreciative of the quick response.
On a Friday morning, during one of last year's hottest days (2018) When my air conditioner broke down, I turned to some friends and neighbors for a list of possible Air Conditioning repair service. After calling and speaking with several referred technicians, I narrowed down my list of potential candidates to only 3 and eventually chose 1st Heating And Cooling as the finalist for the task. Since they promised to not only install (a new outdoor compressor unit in addition to a new indoor coil unit) within 24 hours but also stay within my limited budget.
Long story short, I learned so much about the strong bond between all individuals who represent this company. When one person promises something, the rest of them follow up as promised. By that Saturday afternoon, they ended up installing a unit that was $1000 above my budget without any additional cost to me. Their level of business ethics, proper business policies, and practices are commendable. They are men of their words. I feel lucky to know this family and am grateful to every one of them.
Everything about this company is first rate. The office personal were friendly and very helpful. The service and installation technicians are excellent. Customer service is their top priority and everyone I dealt with really cared about doing a great job. 100% recommended !!!!
Tom and his coworker arrived earlier than expected. They completed the job neatly and efficiently with minimal disruption. I highly recommend this professional team.
Very impressed with this company. Our heater broke down on the coldest day this past January, 2019. They responded super fast and even gave us heaters to use until our unit came in to be installed. We also decided to go with a new AC unit and it runs great. We don't have to turn our thermostat down as low as we did in past summers. We highly recommend this company.
I’ve been a customer of 1st Heating & Cooling for the last 13 years. Ryan installed a boiler in my home and I’ve only had to call a few times for repairs. Each time, the repairs was resolved correctly and quickly. I’ve referred them many times over. They stand by their work and make it right if necessary. I will continue to recommend them to friends and family.
I would definitely recommend 1st Heating & Cooling as a reputable and reliable contractor for your heating and cooling needs. Very professional, knowledgeable and thoughtful. This team thinks outside the box to make sure that all of your heating and cooling needs were met and far exceeded our expectations. Eric, Stan and Cody are amazing to work with, they are efficient and dedicated to making sure that the job was done right! I will be recommending them to everyone I know that has heating or cooling needs! Thank you again for such a great experience!
Thanks to Thomas and Justin for the exellent Job.
They taken care to get us warm over the holidays.
We had a basement flood caused by a faulty sump pump which led to 3-4 inches of water! No choice but to replace the sump pump and hire professionals to clean up the aftermath. A few days later, our furnace was leaking causing more water issues! I contacted 2 furnace repair companies. The first one was Ryan with 1st Heating & Cooling - he didn’t pick up but I left him a message. The second company I called jumped right on it and was on their way - ready to charge me $125 for the visit and $75 for repair and if they had to replace anything, I’m responsible for the parts and the repair was included in that charge. I was desperate so I said come on over. Then Ryan returned my call and he was awesome! He asked me if the furnace had a humidifier attached to the unit.... being naive, I told him I had no clue (my Dad took care of these matters when he was alive). Ryan informed me that most furnace leaks were caused by the humidifier filter just needing to be replaced. So I walked down the basement and behold - a humidifier! Lol! Ryan told me just to change the filter first which would cost $10 at the most and if it’s still leaking, give him a call. I cancelled the other company ASAP and they couldn’t care less even after I mentioned about the humidifier quick fix I just heard about. Ryan told me I could text or call him if I needed anymore help and boy did I text him. I sent him pics and he continued to instruct me. My 80 year old mother and I are truly grateful to Ryan. He saved us a lot of money. Knock on wood - if we have furnace issues again - I’m definitely going to call Ryan with 1st Heating & Cooling! Bless you Ryan and thank you again!
Ryan and his team of professionals are the best in the area. Customer service is 100% no matter the day or time. I've been using for the last 8+ years and highly recommend supporting this local business.
Excellent service !! Staff (Eric & Stan) were very knowledgeable. They took time to explain and go over all the mechanics and functions of our system. Also reminded me that I was eligible for a rebate thru the utility company. I would highly recommend 1st Heating & Cooling of Waterford.
Woke up this morning with no heat. With small children and animals we were panicking to get the furnace working again. Once my husband realized he couldn’t fix it we called Ryan. He had a tech at our house within a couple of hours and had our heat working in no time. Pretty amazing with such short notice! Tech was very informative and professional. Would highly recommend!
I cannot say enough thank you's to Ryan and his staff! Our furnace stopped working on Tuesday night. We called Ryan and he walked my husband through several steps to try and get it back and working, we weren't able to get it going be he had a tech out first thing the next morning, where we learned out furnace was basically dead and needed a new one and of course it's the coldest days of the year! They had us up and running within 24 hours and we are so grateful! We have a 6 month old and not having heat was no ideal! We are so happy we called them in the middle of the night! I will recommend them to anyone!
2850 Alliance Dr Suite A
Waterford, Michigan 48328