WHAT OUR CUSTOMERS ARE SAYING
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On a Friday morning, during one of last year's hottest days (2018) When my air conditioner broke down, I turned to some friends and neighbors for a list of possible Air Conditioning repair service. After calling and speaking with several referred technicians, I narrowed down my list of potential candidates to only 3 and eventually chose 1st Heating And Cooling as the finalist for the task. Since they promised to not only install (a new outdoor compressor unit in addition to a new indoor coil unit) within 24 hours but also stay within my limited budget.
Long story short, I learned so much about the strong bond between all individuals who represent this company. When one person promises something, the rest of them follow up as promised. By that Saturday afternoon, they ended up installing a unit that was $1000 above my budget without any additional cost to me. Their level of business ethics, proper business policies, and practices are commendable. They are men of their words. I feel lucky to know this family and am grateful to every one of them.
Everything about this company is first rate. The office personal were friendly and very helpful. The service and installation technicians are excellent. Customer service is their top priority and everyone I dealt with really cared about doing a great job. 100% recommended !!!!
Tom and his coworker arrived earlier than expected. They completed the job neatly and efficiently with minimal disruption. I highly recommend this professional team.
Very impressed with this company. Our heater broke down on the coldest day this past January, 2019. They responded super fast and even gave us heaters to use until our unit came in to be installed. We also decided to go with a new AC unit and it runs great. We don't have to turn our thermostat down as low as we did in past summers. We highly recommend this company.
I’ve been a customer of 1st Heating & Cooling for the last 13 years. Ryan installed a boiler in my home and I’ve only had to call a few times for repairs. Each time, the repairs was resolved correctly and quickly. I’ve referred them many times over. They stand by their work and make it right if necessary. I will continue to recommend them to friends and family.
I would definitely recommend 1st Heating & Cooling as a reputable and reliable contractor for your heating and cooling needs. Very professional, knowledgeable and thoughtful. This team thinks outside the box to make sure that all of your heating and cooling needs were met and far exceeded our expectations. Eric, Stan and Cody are amazing to work with, they are efficient and dedicated to making sure that the job was done right! I will be recommending them to everyone I know that has heating or cooling needs! Thank you again for such a great experience!
Thanks to Thomas and Justin for the exellent Job.
They taken care to get us warm over the holidays.
Ryan and his team of professionals are the best in the area. Customer service is 100% no matter the day or time. I've been using for the last 8+ years and highly recommend supporting this local business.
Excellent service !! Staff (Eric & Stan) were very knowledgeable. They took time to explain and go over all the mechanics and functions of our system. Also reminded me that I was eligible for a rebate thru the utility company. I would highly recommend 1st Heating & Cooling of Waterford.
Woke up this morning with no heat. With small children and animals we were panicking to get the furnace working again. Once my husband realized he couldn’t fix it we called Ryan. He had a tech at our house within a couple of hours and had our heat working in no time. Pretty amazing with such short notice! Tech was very informative and professional. Would highly recommend!
I cannot say enough thank you's to Ryan and his staff! Our furnace stopped working on Tuesday night. We called Ryan and he walked my husband through several steps to try and get it back and working, we weren't able to get it going be he had a tech out first thing the next morning, where we learned out furnace was basically dead and needed a new one and of course it's the coldest days of the year! They had us up and running within 24 hours and we are so grateful! We have a 6 month old and not having heat was no ideal! We are so happy we called them in the middle of the night! I will recommend them to anyone!
2850 Alliance Dr Suite A
Waterford, Michigan 48328